Case Study: Server Failure Recovery & Cloud Migration for Surveyor Firm
Case Study: Server Failure Recovery & Cloud Migration for Surveyor Firm
Provided by Blackhawk MSP
Client Profile
– Industry: Land Surveying / Engineering
– Client: Surveyor firm with offices in San Francisco and San Rafael, CA
– Challenge: Site-to-site VPN with aging domain controllers, server failure causing file access disruption
Challenges Identified
– Site-to-site VPN setup with shared files via domain replication
– One domain controller failed and became inaccessible
– File replication was broken, affecting team productivity
– Outdated infrastructure with on-premise dependency
Our Solution
1. Infrastructure Assessment & Planning
– Blackhawk MSP assessed the server failure and network setup
– Recommended migration to cloud-based infrastructure for reliability
2. Domain Replacement & Server Decommission
– Procured and configured a new domain controller
– Setup a new Windows domain environment
– Decommissioned the two outdated on-premise domain controllers
3. Cloud File Migration to SharePoint
– Migrated all shared files to Microsoft SharePoint
– Configured access and permissions for each department
– Ensured redundancy and centralized access through Microsoft 365
4. Staff Training & Support
– Provided hands-on training for SharePoint access and collaboration
– Supported the transition to cloud with minimal disruption
Results & Outcomes
– Eliminated on-premise server dependency
– Increased file access reliability and mobility
– Improved collaboration between offices
– Streamlined operations using SharePoint and Microsoft 365
– Higher employee satisfaction and operational efficiency
Ryan C. Smith has been doing IT Computer Support since 1996. Since that time, he’s pretty much seen and done everything possible with computers and networks.
